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Downgrading Safe

Overview

This guide provides step-by-step instructions for preparing for a UnoLock vault-tier downgrade, including backing up all data, deleting your vault, creating a new vault with existing credentials, and applying a promotional code for unspent credits.

Back Up All Vault Data

  1. Review every space within your vault, checking for records, notes, files, and cryptocurrency wallets.
  2. Examine all notes stored in each space.
  3. Decrypt and download locally encrypted files to your device.
  4. Download cloud-stored files to your device.
  5. Back up all cryptocurrency wallets by securely saving your private keys or mnemonics.
  6. Navigate through each space individually to locate and back up all data, ensuring no files, records, or wallets are overlooked.
  7. Store your backups in a secure location.
  8. Double-check every space, record, and file to confirm all data is backed up.
  9. Note: Due to UnoLock’s client-side encryption, the app cannot automatically back up or export your vault. All data will be permanently deleted during the downgrade process, so this step is critical.

Delete Your Safe

  1. From the main menu, go to Configuration.
  2. Select Options.
  3. Click the Delete Safe and All Data button.
  4. Read the warning message explaining that this action is permanent and non-recoverable.
  5. Click Delete to proceed.
  6. Type the word Regret into the provided field to confirm your decision.
  7. Click Next to permanently delete your vault.
  8. Copy the promotional code displayed on the screen for reimbursing unspent credits.
  9. Save the promotional code for future use.
  10. Click Next to return to the Home screen.
  11. Note: Deleting your vault is irreversible, and all data will be lost permanently.

Create a New Safe with Old Credentials

  1. Navigate to the UnoLock Home screen.
  2. Click to access the vault.
  3. Select the passkey associated with your previous vault from the list.
  4. Authenticate using your device’s usual method (e.g., fingerprint scan, facial recognition, or FIDO2 passkey).
  5. When a screen appears stating that the vault associated with the credential cannot be found, choose Yes to associate the credentials with a new vault.
  6. Re-authenticate using the old vault’s credentials when prompted.
  7. Enter your original vault name for continuity, if desired.
  8. Click Next to proceed.
  9. Read and acknowledge the information about PIN security.
  10. Choose a secure personal identification number (PIN) for your new vault.
  11. Test your login credentials:
    • Respond to the authentication prompt using your device’s usual method (e.g., fingerprint scan, facial recognition, or FIDO2 passkey).
    • Select your vault’s name from the list.
    • Enter your UnoLock PIN.
  12. Choose single-region storage to comply with local regulations.

Upgrade the New Safe with Promotional Credits

  1. Navigate to the main menu and select Upgrade Safe.
  2. Review the information window explaining the upgrade process.
  3. Click Next to proceed.
  4. Review the available upgrade tiers displayed.
  5. Select the tier you wish to upgrade to.
  6. Read the warning that all sales are final and payment methods will be tied to the app.
  7. Click OK to continue, or select Cancel if you do not wish to proceed.
  8. Wait for the app to redirect you to the payment system.
  9. Click Next to begin the payment process.
  10. Click Use Promo Code to enter the promotional code saved after deleting the vault.
  11. Click Submit.
  12. Verify the message indicating that the code has been applied to the vault.
  13. Click Return to Safe to go to the vault access screen.
  14. Enter the vault to access your newly upgraded tier with the promotional credits applied.

Next

Next: Uploading Files to the Cloud