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Downgrading Safe

Overview

This guide explains how to prepare for a UnoLock Safe-tier downgrade, including backing up data, deleting the current Safe, creating a new Safe with the same credentials, and applying any promotional credit from the old plan.

Back Up All Safe Data

  1. Review every Space within your Safe, checking for records, notes, files, and cryptocurrency wallets.
  2. Examine all notes stored in each Space.
  3. Decrypt and download locally encrypted files to your device.
  4. Download cloud-stored files to your device.
  5. Back up all cryptocurrency wallets by securely saving your private keys or mnemonics.
  6. Navigate through each Space individually to locate and back up all data, ensuring no files, records, or wallets are overlooked.
  7. Store your backups in a secure location.
  8. Double-check every Space, record, and file to confirm all data is backed up.
  9. Note: Due to UnoLock’s client-side encryption, the app cannot automatically back up or export your Safe. All data will be permanently deleted during the downgrade process, so this step is critical.

Delete Your Safe

  1. From the main menu, go to Configuration.
  2. Select Options.
  3. Click the Delete Safe and All Data button.
  4. Read the warning message explaining that this action is permanent and non-recoverable.
  5. Click Delete to proceed.
  6. Type the word Regret into the provided field to confirm your decision.
  7. Click Next to permanently delete your Safe.
  8. Copy the promotional code displayed on the screen for reimbursing unspent credits.
  9. Save the promotional code for future use.
  10. Click Next to return to the Home screen.
  11. Note: Deleting your Safe is irreversible, and all data will be lost permanently.

Create a New Safe with Old Credentials

  1. Navigate to the UnoLock Home screen.
  2. Click to access the Safe.
  3. Select the access key associated with your previous Safe from the list.
  4. Authenticate using your device’s usual method (e.g., fingerprint scan, facial recognition, or FIDO2 passkey).
  5. When a screen appears stating that the Safe associated with the credential cannot be found, choose Yes to associate the credential with a new Safe.
  6. Re-authenticate using the old Safe credentials when prompted.
  7. Enter your original Safe name for continuity, if desired.
  8. Click Next to proceed.
  9. Read and acknowledge the information about PIN security.
  10. Choose a secure personal identification number (PIN) for your new Safe.
  11. Test your login credentials:
    • Respond to the authentication prompt using your device’s usual method (e.g., fingerprint scan, facial recognition, or FIDO2 passkey).
    • Select your Safe’s name from the list.
    • Enter your UnoLock PIN.
  12. Choose single-region storage to comply with local regulations.

Upgrade the New Safe with Promotional Credits

  1. Navigate to the main menu and select Upgrade Safe.
  2. Review the information window explaining the upgrade process.
  3. Click Next to proceed.
  4. Review the available upgrade tiers displayed.
  5. Select the tier you wish to upgrade to.
  6. Read the pricing notice and any warnings shown by the app.
  7. Click OK to continue, or select Cancel if you do not wish to proceed.
  8. Wait for the app to redirect you to the payment system.
  9. Click Next to begin the payment process.
  10. Click Use Promo Code to enter the promotional code saved after deleting the old Safe.
  11. Click Submit.
  12. Verify the message indicating that the code has been applied to the Safe.
  13. Click Return to Safe to go to the Safe access screen.
  14. Enter the Safe to access your newly upgraded tier with the promotional credits applied.

Next

Next: Uploading Files to the Cloud